INFORMATION WE GATHER
We may collect two types of information through this Site: anonymous information and personally identifiable information (“PII”). We collect certain anonymous data regarding the usage of the website. This information does not personally identify users, by itself or in combination with other information. We gather it to improve the performance of the Site. The anonymous data we collect can include information such as the type of browser you are using, IP address, and the length of your visit to the Site.
We may collect Personally Identifiable Information (including name, address, telephone number, email address, transaction information, credit card information and date of birth) when you:
- Place an order on our Site
- Return an item or make an exchange
- Inquire about our services
- Request a catalog or other information
- Receive a gift package
- Create an account at tileshop.com
- Sign up for Tile Shop email updates
- Are referred to us through a marketing promotion
- Participate in a marketing survey, promotion or event
- Submit a resume or cv to apply for a job posting
We maintain the data that you provide us, along with a record of your purchases, in a secure database. To best serve you, we may combine this information with data that is publicly available and data that we receive from other reputable sources.
In all such cases you choose whether to provide us with the information, but certain portions of the Site may not be available to you if you do not provide the PII requested.
- Remember what items are in your Shopping Cart
- Recognize you when you return to our Site
- Enable you to use an expedited checkout, if you have created an account at tileshop.com
- Study how our customers navigate through our Site and which products they request in site searches
USE AND DISCLOSURE OF INFORMATION
We do not sell or rent to others your personally identifiable information collected on the Site.
Uses by Tile Shop
We use the information collected through the Site for statistical purposes and for improving the Site, as well as for our marketing purposes and potentially sending commercial emails to you. We often engage a third party’s software or services to assist us with these analyses. As a practical matter, we must release your mailing address to a postal or courier service if we need to deliver physical product or information you requested. We use third-parties to assist us with our payment processing and marketing efforts, including assisting us with sending emails to you. This may include sending you free electronic newsletters and promotional emails for products and/or services offered on our Site as a service. We may send you newsletters and emails periodically listing current specials and deals from us or through our third-party service partners. However, you will have the choice to opt out of receiving newsletters and promotional emails for our products and/or services. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Tile Shop.
We may also disclose personally identifiable information in order to respond to a subpoena, court order or other such request. We may also provide such personally identifiable information in response to a law enforcement agency's request or as otherwise required by law. We may provide your personally identifiable information to a third party if we file for bankruptcy, or there is a transfer of the assets or ownership in connection with proposed or consummated corporate reorganizations, such as mergers, acquisitions, or sales of business units.
Uses by Third-Parties
From time to time, we make our mailing list (names and addresses only) and general shopping activity available to reputable companies whose products we believe will be of interest to you and whose privacy practices meet our privacy standards. No recipient of this data may use it unless you are already a customer of theirs. We do not share email addresses for this purpose. If you do not want to receive mailings from other reputable companies and prefer that we do not share any information with these companies, please contact us. Otherwise, we do not provide your personally identifiable information to any third party for their own marketing purposes without obtaining your prior approval.
We are not responsible for the privacy policies of websites to which the Site links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. We strongly suggest you review such third party's privacy policies before providing any data to them. We are not responsible for the policies or practices of third parties. Please be aware that our sites may contain links to other sites on the Internet that are owned and operated by third parties. The information practices of those Web sites linked to our site is not covered by this Policy. These other sites may send their own cookies or clear GIFs to users, collect data or solicit personally identifiable information. We cannot control this collection of information. You should contact these entities directly if you have any questions about their use of the information that they collect.
We take appropriate steps to manage the privacy of your personally identifiable information and the security of the Site. However, we cannot guarantee the security of any information that is disclosed online. Please note that you are responsible for maintaining the privacy of your account details such as a user id and password.
We do not knowingly collect personal information from children under the age of 13. Children are not permitted to use the tileshop.com Site or services, and we request that children under the age of 13 not submit any personal information to the website. Since information regarding children under the age of 13 is not collected, tileshop.com does not knowingly distribute personal information regarding children under the age of 13.
VIEWING YOUR INFORMATION, CORRECTIONS AND UPDATES
If you wish to modify or update any information we have received, please contact email@example.com or call us at 800.433.2939