Return Information

Return Policy

Online Return Policy

At The Tile Shop, we want to make your online purchase easy and friendly. Therefore, there is never a restocking fee if you choose not to use the product purchased. However, The Tile Shop cannot return any open boxes, discontinued products, or special order purchases. Any shipping costs are the sole responsibility of the customer. After The Tile Shop receives the product, please allow 48 hours to process the return. The Tile Shop will then issue the customer the refund based on how the order was paid. For example, if the order was paid by credit card, the return will be put back on card that was used to make the purchase.

Cancellation Policy

Orders cancelled prior to shipping can be cancelled without penalty. Please call us and/or e-mail us immediately if your order needs to be cancelled. Once we have set up the shipment with the necessary shipping company or an order is loaded and en route to the delivery address, we cannot process a return without collecting for applicable freight fees.

Exchanges: Exchanges will be permitted for credit towards products of equal or greater value, within 30 days of receipt.

Return Shipping

We do not charge any restocking fees for our products, however we cannot return any open boxes, discontinued products, or special order items. Trim pieces and mosaics are returnable as a piece by piece/sheet by sheet basis and field tiles (floor and wall tiles) are returnable in full, unopened cases only. Any return shipping costs are the sole responsibility of the customer. Once our distribution center has received the product, allow up to 48 hours to process the return. Refunds are processed to the same method that was used for payment.


Store Return Policy

If you are dissatisfied with the product for any reason you must promptly notify the product sales representative of The Tile Shop in order to receive a full credit of the purchase price and the return of the product. Once the product is installed it may not be returned under any circumstances. It is important that you understand that once the product is installed you are accepting the product without recourse. A refund will be issued for full boxes of current tile returned in good box condition within 6 months of the date product was received, and sealed liquid products returned within ninety (90) days. No returns allowed on discontinued or special order items.

Warranties

The Tile Shop offers no product warranties, express or implied, including any warranties of merchantability and fitness for a particular purpose. Any liability shall be limited to the return of the purchase price of product that has not been installed or otherwise used.