Shipping Information

FAQ

Free Shipping

If your purchase from Tileshop.com is over $399 it ships for free! Free shipping only applies to orders placed in the continental United States. International, Hawaii, and Alaska shipping destinations will incurr an additional shipping fee.

Shipping Rates

Shipping rates are applied to all orders totaling less than $399. Our shipping rates begin at $10.00 and go upwards based on the combined weight of all items in the delivery. For any order totaling more than $399, that is shipped within the continental U.S., there is no shipping fee. For materials shipping to Hawaii or Alaska, shipping must be manually calculated and covered in full. The free shipment offer does not apply to orders shipping to Hawaii or Alaska.

Shipping Time

Materials that are in stock at our distribution center are shipped out within 1-2 business days from order date. All delivery services are ground service with expected delivery being no more than 5-7 business days from order date. Shipping times can be delayed if there are backordered items on your order. We will update you with any inventory issues. We strongly recommend you do not schedule installation until you have received and inspected your products.

Shipping Options

Depending on the size and quantity of materials shipped, items will be shipped via UPS or LTL freight service. Delivery service is ground service. UPS shipments will be delivered to the address supplied and may require a signature for delivery. LTL freight shipments are curbside deliveries. Someone is responsible to be at the residence upon delivery and sign for materials. Any pallets of material are dropped and left at ground level. The shipping company will not physically move or carry this product.