Exclusive Pro Benefits
With exclusive pricing, 5% back on referrals, specialized services and support, we build success into every Pro relationship. Create a free Pro My Account to access your full benefits on tileshop.com.
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Frequently Asked Questions
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Your customer ID can be found on your receipt or quote under the reference Customer Number. If you do not have a recent receipt or quote, contact your local store or call customer service at 888-398-6595.
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- Expand the "Billing" section in left menu and click "Pay Open Invoices."
You can also expand "Account" navigation menu and click "Make a Payment." - Check the "Pay" box on invoices you want to pay, then click "Continue."
- Enter payment information and click "Submit."
- Expand the "Billing" section in left menu and click "Pay Open Invoices."
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Net30 is our interest-free in-house credit program for professionals. Visit your local store to apply.
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To change personal information on your account contact your local store or call customer service at 888-398-6595.
You cannot update account information online at this time.
*To receive 5% back on referred orders your customer number must be associated with the order prior to the order closing. You must have a valid Pro account and have submitted a W9 / Direct Deposit form to qualify for 5% back. Referred orders for Pros without a W9 will not be paid. You can download the W9 here, and Direct Deposit form here. Once completed submit to [email protected]. Once confirmed you will receive an ACH deposit the following month on any qualifying orders in the previous month with adjustments from returns if applicable.