PRODUCT FAQ

  • What kind of materials do you sell?

    We offer more than 5,000 tile products in a variety of sizes, materials and finishes. Our Natural stone collections include granite, marble, travertine, limestone, onyx, sandstone, slate, quartzite and more! Our man-made collections include porcelain, ceramic, glass and metal tiles. We also offer a reclaimed wood tile too.

  • What are the benefits of choosing tile as opposed to other materials such as vinyl, laminate, or hardwood?

    Tile offers many benefits such as durability, easy maintenance, affordability, and unique design opportunities, just to name a few.

  • Do you sell trim and accessory pieces?

    Yes, we carry a variety of coordinating pieces ranging from bullnose, pencil liners, chair rails, to baseboards. We also carry accessories to give your space the most finished look. From soap dishes and corner shelves, robe hooks to switch plates, and thresholds, we have everything you need to complete your look.

  • Do you sell installation products available for purchase?

    Yes, The Tile Shop offers installation products to complete your tile projects including adhesives, grout, caulk, manual tile cutters, tile saws, sealers, and more. Click here to view all of our Pro Grade installation products and tools.

  • Do you recommend certain types of tile for different living spaces?

    Factors such as level of foot traffic, primary users of the space, and regular exposure to water will affect the suggested application for each product. Please refer to the recommended applications, which are displayed on each product tag in store and on The Tile Shop website product pages.

  • How do you recommend disposing of old tile?

    Each demolition project is very unique. Check with your local city codes before attempting to remove any old surfaces. Additional safety precautions may need to be considered depending on the material. Eye protection and other safety equipment is always advised.

  • Where do your products come from?

    We manufacture our private Superior brand setting materials in the United States. We source our tile, natural and stone accessories across the globe spanning 5 continents: North and South America, Asia Pacific, Africa and Europe.

  • How is tile made?

    The process of making tile is dependent upon which materials are being used. Stone is a natural substance resulting from the processes and physics of nature whereas ceramic and porcelain tiles are man-made products produced from clay and fired in a hot kiln at various temperatures.

  • What is the difference between ceramic and porcelain tile?

    While ceramic and porcelain are both man-made tiles produced from firing clay and other minerals, the main difference is that porcelain is more resistant to moisture, staining and water due to a blend of fine-grain clays and other minerals fired at a much higher degree temperature than ceramic tile.

  • Are ceramic and porcelain tiles environmentally friendly?

    Yes, ceramic and porcelain tiles are environmentally friendly because they are:

    • Low maintenance products, making them easy to clean with just water instead of harsh chemicals or cleaners that are often needed to treat or clean other flooring options.

    • Fired in kilns to extremely high temperatures, eliminating volatile organic compounds (VOCs) from finished products. VOCs contribute to a wide variety of health problems, making ceramic and porcelain tiles a better option for maintaining/improving indoor air quality.

    • Inhospitable to dust mites, mold, germs and bacteria when sealed and maintained properly. Tile is often used to replace carpet for people with allergies and asthma.

    • Sustainable. Ceramic and porcelain tiles are some of the longest lasting flooring products on the market, making them longer lasting than carpet, vinyl, or laminate flooring when they're properly installed and maintained.

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