AN UPDATE TO OUR COMMUNITY REGARDING COVID-19

In today's current climate, please know that the health and safety of our customers, staff and community is always our number one priority. With this in mind, we are vigilantly monitoring the COVID-19 outbreak, adopting the precautions and recommendations of the CDC as well as local health authorities, and have a dedicated team and plans in place to quickly respond based on their guidance.

Because we are following all local and federal mandates regarding store hours and operations, we will be updating our store location pages on tileshop.com with any specific store closings in real-time. Please reference your individual store page before visiting a store for any hours or services changes as a result of the current situation https://www.tileshop.com/store-locator

In an effort to minimize any potential spread of the virus, we have increased the frequency and standards of our in-store cleaning and sanitation procedures, ensuring a safe environment.

As the situation evolves, we will continue to communicate and take the appropriate measures to ensure our entire organization is here to serve you in the safest way possible. As always, you are able to schedule a delivery should you prefer to have your product delivered instead of picking up at your local store. If you have any questions about your order or need any assistance please don't hesitate to call your local store or our customer service at 888-398-6595.

We will continue to provide you with as transparent and responsive communications as possible as we navigate through this unprecedented time.

Thank you for being a part of The Tile Shop community.

Covid-19 Frequently Asked Questions

How do I pick up my tile order if my local store is closed?

If you have an order ready to be picked up and your local store is closed due to a state or local ordinance, please reach out to your local store to discuss alternative solutions available to you such as delivery or no-contact curbside pickup.*

*Please note not all locations may be able to accommodate curbside pickup so it is important to call ahead of your visit.

Can I still place an order if my local store is closed?

If your local store is closed to the public due to a state or federal ordinance, you can shop online or schedule a remote consultation and we can assist you with placing your order over the phone. If you have any questions contact your store or customer service. Please note we have updated our hours of operation.

How is The Tile Shop taking precautions with their products from overseas?

The National Institute of Health found that the Coronavirus remains virulent on surfaces for at most up to three days. Our products coming from overseas have a 45-90 day transit time therefore eliminating the need to take additional precautions at this time.

Reference https://www.nih.gov/news-events/news-releases/new-coronavirus-stable-hours-surfaces

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AN UPDATE TO OUR COMMUNITY REGARDING COVID-19

Covid-19 Frequently Asked Questions