In these challenging and unprecedented times with many unknowns ahead, please know that the health and safety of our customers, staff and community is always our number one priority. With this in mind, we are vigilantly monitoring the evolving COVID-19 outbreak, adopting the precautions and recommendations of the CDC as well as local health authorities, and have a dedicated team and plans in place to quickly respond based on their guidance.
Because we are following all local and federal mandates regarding store hours and operations, we will be updating our store location pages on with any specific store closings real-time. Please reference your individual store page before visiting a store for any hours or services changes as a result of the current situation
Due to concerns around the spread of the virus we are taking the following precautions to ensure a safe environment within our stores and communities:
  • We have increased the frequency and standards of our in-store cleanings and sanitation procedures.
  • We have postponed our in-store events and temporarily banned company travel in an effort to promote the well-being of all.
As the situation evolves across the country we will continue to communicate and take the appropriate measures to ensure our entire organization is here to serve you in the safest way possible. As always, you are able to schedule a delivery should you prefer to have your product delivered instead of picking up at your local store. If you have any questions about your order or need any assistance please don’t hesitate to call your local store or our customer service at 888-398-6595.
We will continue to provide you as transparent and responsive communications as possible as we navigate these challenging times.
Thank you for being part of The Tile Shop community.

Covid-19 Frequently Asked Questions