AN UPDATE TO OUR COMMUNITY REGARDING COVID-19

In these challenging and unprecedented times with many unknowns ahead, please know that the health and safety of our customers, staff and community is always our number one priority. With this in mind, we are vigilantly monitoring the evolving COVID-19 outbreak, adopting the precautions and recommendations of the CDC as well as local health authorities, and have a dedicated team and plans in place to quickly respond based on their guidance.

Because we are following all local and federal mandates regarding store hours and operations, we will be updating our store location pages on tileshop.com with any specific store closings real-time. Please reference your individual store page before visiting a store for any hours or services changes as a result of the current situation https://www.tileshop.com/store-locator

Due to concerns around the spread of the virus we are taking the following precautions to ensure a safe environment within our stores and communities:

We have increased the frequency and standards of our in-store cleanings and sanitation procedures.
We have postponed our in-store events and temporarily banned company travel in an effort to promote the well-being of all.

As the situation evolves across the country we will continue to communicate and take the appropriate measures to ensure our entire organization is here to serve you in the safest way possible. As always, you are able to schedule a delivery should you prefer to have your product delivered instead of picking up at your local store. If you have any questions about your order or need any assistance please don’t hesitate to call your local store or our customer service at 888-398-6595.

We will continue to provide you as transparent and responsive communications as possible as we navigate these challenging times.

Thank you for being part of The Tile Shop community.

Covid-19 Frequently Asked Questions

How do I pick up my tile order if my local store is closed?

If you have an order ready to be picked up and your local store is closed due to a state orlocal ordinance, please reach out to your local store to discuss alternative solutions available to you such as delivery orno-contact curbside pickup.*

*Please note not all locations may be able to accommodate curbside pickup so it is important to call ahead of your visit.

Can I still place an order if my local store is closed?

If your local store is closed to the public due to a state or federal ordinance, you can shop online or schedule a remote consultation and we can assist you with placing your order over the phone. If you have any questions contact your store or customer service. Please note we have updated our hours of operation.

How is The Tile Shop taking precautions with their products from overseas?

The National Institute of Health found that the Coronavirus remains virulent on surfaces for at most up to three days. Our products coming from overseas have a 45-90 day transit time therefore eliminating the need to take additional precautions at this time.

Reference https://www.nih.gov/news-events/news-releases/new-coronavirus-stable-hours-surfaces

Are you still offering Saturday Tile Installation Workshops?

In the best interest of our staff and community we have temporarily paused our Saturday Morning Workshops. Our store associates and customer service are still able to answer all of your questions over the phone or in a one-on-one consultation in our stores.

Have you made any adjustments to your return policy?

Nothing is more important than the health and well-being of our customers, employees, and our communities. Because of this, we don’t want you to feel like you need to make an unnecessary store visit while practicing social distancing. To make returns easier, we are temporarily extending our 90-day return window to give you more time to get your items back to us. Purchases made between January 1 and May 31, 2020 can now be returned up to 90 days past the expiration of your state and local government stay at home orders. More details here.

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