AN UPDATE TO OUR COMMUNITY REGARDING COVID-19
- We have increased the frequency and standards of our in-store cleanings and sanitation procedures.
- We have postponed our in-store events and temporarily banned company travel in an effort to promote the well-being of all.
Covid-19 Frequently Asked Questions
-
If you have an order ready to be picked up and your local store is closed due to a state orlocal ordinance, please reach out to your local store to discuss alternative solutions available to you such as delivery orno-contact curbside pickup.*
*Please note not all locations may be able to accommodate curbside pickup so it is important to call ahead of your visit.
-
If your local store is closed to the public due to a state or federal ordinance, you can shop online or schedule a remote consultation and we can assist you with placing your order over the phone. If you have any questions contact your store or customer service. Please note we have updated our hours of operation.
-
The National Institute of Health found that the Coronavirus remains virulent on surfaces for at most up to three days. Our products coming from overseas have a 45-90 day transit time therefore eliminating the need to take additional precautions at this time.
Reference https://www.nih.gov/news-events/news-releases/new-coronavirus-stable-hours-surfaces
-
In the best interest of our staff and community we have temporarily paused our Saturday Morning Workshops. Our store associates and customer service are still able to answer all of your questions over the phone or in a one-on-one consultation in our stores.
-
Nothing is more important than the health and well-being of our customers, employees, and our communities. Because of this, we don’t want you to feel like you need to make an unnecessary store visit while practicing social distancing. To make returns easier, we are temporarily extending our 90-day return window to give you more time to get your items back to us. Purchases made between January 1 and May 31, 2020 can now be returned up to 90 days past the expiration of your state and local government stay at home orders. More details here.