ORDERING & PAYMENTS

  • How do I know how much tile to order?

    Each tile project is unique and will require a different amount of material depending on your vision. Some of these factors may include: the area being tiled, types of trim and finishing pieces being used, pattern being installed, etc. If you need assistance with measuring or ordering please call our Tile Experts at 888.398.6595.

  • Do you recommend ordering "extra" tile for projects?

    Yes, It's recommended to order 10%-15% extra based upon pattern layout to accommodate for cuts and future repairs. Availability and style of tiles are always changing so having an extra box or two on hand is highly recommended.

  • What form of payments do you accept?

    We accept various forms of payments.

    In store

    • The Tile Shop Credit Card
    • American Express
    • Discover
    • Mastercard
    • Visa
    • Gift Card
    • Check
    • cash

    Online

    • The Tile Shop Credit Card
    • American Express
    • Discover
    • Mastercard
    • Visa
    • PayPal

    Over the phone

    • The Tile Shop Credit Card
    • American Express
    • Discover
    • Mastercard
    • Visa

  • Can I order tile samples online?

    Yes, samples of all of our tile products are available in store and online for a minimal fee. Some of our larger format tiles will require you to call Customer Service to order a sample.

  • I'm having trouble with my online order, who can help me?

    If you have any questions about placing an order online or need assistance with viewing, updating, or removing items from your cart, please reach out to our Customer Service representatives at 888.398.6595.

  • Do you have a The Tile Shop credit card?

    Yes, The Tile Shop credit card can be used to make both in-store and online purchases. Click here to learn more.

  • Do you offer discounts to the military community and 501(c)(3) organizations?

    Yes. The Tile Shop proudly offers discounts to active-duty, reserve and veteran military service members. Additionally, we offer discounts to 501(c)(3) non-profits in the communities in which we operate. Please bring proper documentation and visit a store near you to learn more. We thank you for your service and commitment to our community and we look forward to working with you. This discount cannot be combined with other offers or discounts.

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