Getting Started
If you are new to The Tile Shop and would like to create a Pro account, simply start by creating one online. Once finished, you can access all of your order history and purchase activity both in-stores and online.
If you receive an error code saying your account already exists, this means your email or phone number is already in our system or the combination of email and phone number you used do not match what we have on file for you. This may be due to a misspelling or error from when your account was initially created. To confirm or update your customer information, reach out to your local store or call customer service at 888-398-6595.
Pro account features
Frequently Asked Questions
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Your Customer ID can be found on a recent receipt or quote under the reference Customer Number. If you do not have a recent quote or receipt you can call your local store or customer service and they will provide this to you.
See an example receipt here > -
This means your email or phone number is already in our system or the combination of email and phone number you used are not matching what we have on file for you. Sometimes this can be because of a misspelling or error when your account was initially created. To confirm or update your customer information reach out to your local store or call customer service.
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1. Expand "Billing" section in left menu and click "Pay Open Invoices." You can also expand "Account" navigation menu and click "Make A Payment."
2. Check “Pay” box on invoices you want to pay then click "Continue."
3. Enter payment information and click "Submit." -
Net30 is our interest free In-House Credit program for Professionals. To apply and learn more visit your local store.
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To change any personal information regarding your account you must contact your local store or Customer service. You cannot update account information online at this time.
Still have questions?
Contact your local store or our customer service department at 888-398-6595.