Frequently Asked Questions

• Where can I find my Customer ID?

  Your Customer ID can be found on a recent receipt or quote under the reference Customer Number. If you do not have a recent quote or receipt you can call your local store or customer service and they will provide this to you.
  
  See an example receipt here >

• When I try to register, I receive an error that my account already exists. What do I do?

  This means your email or phone number is already in our system or the combination of email and phone number you used are not matching what we have on file for you. Sometimes this can be because of a misspelling or error when your account was initially created. To confirm or update your customer information reach out to your local store or call customer service.

• How do I pay an invoice?

  1. Expand "Billing" section in left menu and click "Pay Open Invoices." You can also expand "Account" navigation menu and click "Make A Payment."
  2. Check “Pay” box on invoices you want to pay then click "Continue."
  3. Enter payment information and click "Submit."

• What is Net30?

  Net30 is our interest free In-House Credit program for Professionals. To apply and learn more visit your local store.

• How do I change my business email address or phone number?

  To change any personal information regarding your account you must contact your local store or Customer service. You cannot update account information online at this time.