SEE IT, TOUCH IT, LOVE IT

FAQs

• What if I get home and change my mind about the sample?

  Sample purchases are returnable and follow the same return policy as your full tile order. If you are unhappy with your sample, let us know. Either bring the sample back to your nearest store or call our customer service at 888-398-6595 and we will work with you to find other options. Click here for information on our Returns & Exchanges policy.

• Is there a maximum number of samples I can order?

  While you can only order one sample per product, there is no limit on the number of samples you can order altogether. However, we find it is best to limit yourself to 2-3 options. Oftentimes if too many samples are purchased, the options become overwhelming and customers struggle to pick the one they like best for their project. For assistance in selecting tile for your project, call our Tile Experts at 888-398-6595 or visit your local store.

• How much do you charge for a sample?

  Our samples are actual full size pieces direct from our inventory versus cut down “swatch” samples. We feel this provides the best visual possible when selecting tile for your project. Because these are full sized tiles, you are only paying the cost of one full piece of that tile. Sample purchases are returnable and follow the same return policy as your full tile order. Click here for information on our Returns & Exchanges policy.

• Do you offer design services?

  Yes, free design services are part of The Tile Shop experience both in stores and online. Call our Tile Experts at 888-398-6595 or visit your nearest store to start your project today.

• Do you offer installation services?

  No, but our stores will be happy to refer you to a list of independent Pro Network partners and local trade professionals who can assist you with your tile and stone installation. However, The Tile Shop does not guarantee these installations or the accuracy of any information provided by the installers and accepts no responsibility for the quality or timeliness of the installation or any inaccuracies or omissions in the information provided. In no event may The Tile Shop be held liable for any incidental or consequential damages for any installation or information concerning installation.

• What should I know before purchasing tile?

  The product you are purchasing is either a natural stone product quarried and cut from stone quarries, clay tile, or other tile product processed and manufactured to achieve certain effects of color and texture.

  You understand and agree that stone is a natural product subject to variations in size, color, shade, veining, texture and polish. These variations are what make natural stone unique.

  All stone samples are provided by the manufacturer and are intended to convey the characteristics of a certain type of stone, but variations will occur.

  You understand that the product’s conformity to a sample is not assured and is not the basis of the Sales Agreement.

  Although manufactured and processed tiles may be more uniform, they can also have variations in color and texture. In addition, the color of any sample may display differently when large amounts of the color are visible.

  Where sales taxes are applicable, all orders are subject to the taxes in the location where the customer picks up/receives the order.