The Tile Shop Logo
  • Find A Store

    Find A Store


    Customer Service
    Customer Service is open:
    Mon-Fri 8am-4pm CST
    Sat-Sun closed

  • Shopping Cart

    Samples ({{ sampleCount }})

    Samples are a portion of the full product. All samples are shipped direct to you in 2-4 business days via FedEx. Learn More

    Items ({{ itemCount }})

    {{ formatPrice(cartData.CartSubTotal) }}


    {{ errorMessage }}

Get started with My Pro Account

Everything you need to run your business is at your fingertips.

Which best describes you?

I’ve already worked with one of The Tile Shop showrooms.

I’m new to The Tile Shop and want to create an account for the first time.

Pro account features


Access invoices and credit memos, make payments, view your monthly statements and more.


View your order history, status and details here or reference in-store selection sheets and quotes.


See your current Rewards status, how close you are to the next tier and your exclusive Pro perks.

Frequently Asked Questions

  • Your Customer ID can be found on a recent receipt or quote under the reference Customer Number. If you do not have a recent quote or receipt you can call your local store or customer service and they will provide this to you.

    See an example receipt here >

  • This means your email or phone number is already in our system or the combination of email and phone number you used are not matching what we have on file for you. Sometimes this can be because of a misspelling or error when your account was initially created. To confirm or update your customer information reach out to your local store or call customer service.

  • 1. Expand "Billing" section in left menu and click "Pay Open Invoices." You can also expand "Account" navigation menu and click "Make A Payment."
    2. Check “Pay” box on invoices you want to pay then click "Continue."
    3. Enter payment information and click "Submit."

  • Net30 is our interest free In-House Credit program for Professionals. To apply and learn more visit your local store.

  • To change any personal information regarding your account you must contact your local store or Customer service. You cannot update account information online at this time.

Still have questions?

Contact your local store or our customer service department at 888-398-6595.